Front Desk English
Check-in, check-out, reservations, upgrades, complaints, and guest requests.
#1 Choice for Hotel English Training
Grow your team’s skills without cost holding you back
A digital English training solution built for hotels. Skip lengthy procurement processes. Onboard staff immediately. Manage everything from dashboard portal.
Free for the hotel · Staff scan with WeChat
Speaking up is the first step to great service.
There's no shortcut to fluent English—only lots of speaking practice. We've built a low-barrier, high-engagement environment that encourages staff to keep speaking until English feels natural.
- Scenario-based learning: Grounded in real hotel operations, so staff speak naturally in simulated conversations
- Instant feedback: AI pronunciation correction and interaction build confidence with every attempt
- Data-driven: Practice time and speaking attempts are tracked clearly, so learning progress is measurable
- Low-pressure practice: No classroom anxiety—practice on your phone anytime and overcome fear of speaking
- For every learner: Whether starting out or already strong, everyone finds a path at the right level
Learning · WeChat mini program
No separate app install—open inside WeChat to learn and practice.
- ·1V1 AI teacher learning experience
- ·Structured learning paths and scenario practice
- ·Speaking and conversation practice at the core
- ·Bite-sized lessons that fit busy schedules
Mini program name：YS Hotel English
Scan with WeChat or search the mini program name in WeChat
Scenario application
Use new phrases in full conversations ready for the floor, front desk, or F&B.
Our AI teachers
American and British pronunciation samples—tap a photo to listen.
Adam
American English
Tap to listen
Anna
American English
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Harry
British English
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Jen
British English
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Training built for every hotel team
We design courses around each hotel department and how staff actually use English on the job: service English for guest-facing teams, and business English for back-of-house and office roles. Our curriculum follows the CEFR (Common European Framework of Reference for Languages)—an international scale from A1 (beginner) to C2 (advanced)—so every learner can start at the right level. At each stage, lessons focus on the most common scenarios and the highest-frequency phrases your teams need in real work.
F&B English
Menus, allergies, recommendations, orders, billing, and service recovery.
Housekeeping English
Room cleaning updates, amenities, turndown timing, lost items, and polite follow-up.
Concierge English
Directions, transport, local recommendations, itineraries, and guest assistance.
Call Center English
Reservations by phone, rate quotes, modifications, cancellations, and guest follow-up.
Room Service English
In-room dining orders, delivery timing, menu questions, billing, and guest follow-up.
Engineering English
Maintenance requests, room issues, safety updates, vendor coordination, and status reporting.
Business English for Back of House
Emails, shift handoffs, internal briefings, supplier communication, and team coordination.
Launch faster
Free and simple to start.
Sign up in seconds to get your own HR portal. Set up your departments in the portal and onboard your team in minutes. No complex buying processes. So your team can start learning almost immediately.
Measure progress
See learning activity and speaking confidence grow in real-time.
Our HR-portal is designed to help hotels track KPIs like daily activity, learning completion, learning-time, phrases learned, and total number of times staff speaks English. We help you identify top achievers and underperformers, and provide actionable insights to improve English learning in your hotel.
Admin analytics dashboardPreview
Service model
From launch to management—zero cost throughout
A partnership built to last—for hotels, staff, and our platform
YS English is designed around a learning model that works for hotels, employees, and the platform over the long term.
Hotels can run training without ongoing procurement pressure; staff can keep practicing speaking with a low barrier and without stopping when budgets shift; the platform funds course updates and product improvements through ads and optional memberships.
We believe training only works when staff actually keep speaking. YS English is not only about launching a program—it is about weaving practice into daily work until it becomes a lasting habit.
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Free to launch, easy to start
No procurement approval—staff scan to join and learn
02
Staff learn free, keep practicing speaking
Free speaking after trial—ads unlock new lessons
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Free HR portal, full visibility
Free HR portal with learning data at a glance